Citizens Memorial Hospital | Vitality | Summer 2020

Citizens Memorial Hospital complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability or sex. CMH has arranged for language assistance services free of charge. Call 417-326-6000 . (Spanish) ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 417-326-6000 . (Chinese ) 注意：如果您使用繁體中文，您可以免費獲得 語言援助服務。請致電 417-326-6000 . COMMUNITY TAGLINE HERE TELEMEDICINE COVID-19 HOTLINE OPEN Citizens Memorial Hospital has opened a COVID-19 hotline. Patients and community members with coronavirus-related questions—including having possible symptoms of COVID-19—are asked to call 417-328-4300 . The hotline is open Monday through Friday, 8 a.m. to 11 p.m., and Saturday, 9 a.m. to 3 p.m. This hotline is for non-emergency calls only. In an emergency, please call 911. Virtual care options have expanded at CMH with the addition of virtual visits and telemedicine appointments. To keep CMH patients and health care professionals safe, patients have the option of seeing their primary and specialty care physicians and their midlevel and behavioral health providers online through the CMH patient portal. Virtual visits With a virtual visit, CMH providers can diagnose and order treatment for patients with common medical conditions, such as sore throat, sinus problems, stomachaches, nausea and vomiting, fever, skin problems, sports injuries, and COVID-19 symptoms— all from a secure video chat on a mobile device or desktop computer. Dedicated providers are available to see patients virtually Monday through Friday, 8 a.m. to 11 p.m., and Saturday, 9 a.m. to 3 p.m. Patients can schedule a virtual visit by calling 417-328‑4300 or going to citizensmemorial.com/virtualvisits . Telemedicine appointments Similar to virtual visits, telemedicine appointments allow patients to stay home but still keep their appointments with their primary care and behavioral health providers and medical specialists. Medical staff can evaluate, diagnose and prescribe treatment for patients at a distance through the CMH patient portal. Patients should contact their doctor’s office for more information. Virtual visit directions From a computer, log in to the CMH MyChart portal using the link at citizensmemorial.com and click on “Appointments.” Click on “Schedule Appointment or Virtual Visit” and then on “Virtual Visit,” and follow the instructions on the screen. If you use a smartphone or tablet, you will need to download the Meditech MHealth app. If you do not have a MyChart portal account but have had a visit at CMH, go to citizensmemorial.com and register for a portal account by clicking on the “MyChart” link. Call CMH Health Information Management at 417- 328-6304 and ask to register for the MyChart patient portal if you have never had a previous medical appointment at CMH. Virtual care now offers you more options ➜ citizensmemorial.com 3