Citizens Memorial Hospital | Vitality | Summer 2024 3 SBJ honors Finnell with 40 Under 40 award Heather Finnell, director of finance, received the 40 Under 40 award from the Springfield Business Journal during a ceremony on April 2. The award was presented to 40 accomplished and stillrising professionals in southwest Missouri for their professional and civic work. Finnell oversees $660 million in annual revenue for the hospital and foundation. Health Quality Innovators chose Citizens Memorial Hospital as a Health Quality Innovator for 2023. CMH was a runner-up in the Collaboration category for the Patient and Family Advisory Council (PFAC). CMH used PFAC insights to add a waiting room attendant/concierge in the emergency department. Following the PFAC’s recommendations, the hospital’s CEO advocated for the establishment of a dedicated position. The attendant improves communication about wait times, updates families on the status of patients and addresses immediate patient needs like blankets and refreshments. The result is improved communication on wait times and patient needs. The hospital’s survey response score for communication about wait time increased from 33.2% to 40.8% in six months. “We recognize that effective communication in health care results in enhanced care for our patients,” says DeAnna Hedger, director of quality and medical staff services. “This collaborative effort reinforces our commitment to our mission and values to serve.” Health Quality Innovator of the Year Enhancing your health care: Learn more about the 2023 Health Quality Innovators of the Year at CMH earns an ‘A’ Hospital Safety Grade from The Leapfrog Group Citizens Memorial Hospital earned an “A” Hospital Safety Grade from The Leapfrog Group, a national independent watchdog that sets the highest standards for patient safety in the United States. Leapfrog assigns an “A,” “B,” “C,” “D” or “F” grade to general hospitals across the country based on over 30 measures of errors, accidents, injuries and infections as well as the systems hospitals have in place to prevent them. To learn more about the Leapfrog Safety Grade, visit